Get in Touch With Us
Got a question about something you've read on paydayquid.co.uk, spotted an error, or want to suggest a casino for us to look at? This page explains the best way to reach our team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected] and include a short line about what your message concerns, whether that's a factual question, a correction, or general feedback. A clear subject line helps us route it to the right person and get back to you faster.
We are a small editorial team, not a casino operator or a support desk for any of the brands listed on this site. If your enquiry relates to an account, a deposit, a bonus, or a withdrawal at a specific casino, that has to go through the casino's own support channel rather than through us — we can't access accounts or intervene in disputes.
What Readers Usually Get in Touch About
- Site accuracy — If a bonus figure, rating, or detail about one of the operators we cover (such as Betmica, Kikibet or Betninja) looks out of date, tell us. We fact-check regularly and appreciate readers flagging anything that needs another look.
- Questions about how we rank casinos — Readers often want to know why a particular casino sits where it does, or how we assess new non-GamStop sites as they appear. We're happy to explain our approach.
- Suggestions for coverage — If there's a new casino not on GamStop, a payment method, or a topic — such as how self-exclusion tools work outside GamStop — you'd like us to cover, let us know.
- Partnership or editorial enquiries — Operators or affiliates wanting to discuss inclusion on the site should introduce themselves and outline what they have in mind. Being listed does not affect how a brand is reviewed or ranked.
- Concerns about gambling habits — If you or someone you know is worried about their gambling, please mention this in your message. We'll point you towards independent support organisations; we are not a support service ourselves, so specialist help is always the right first call.
Before You Write In
A few common questions can often be answered without waiting for a reply:
- Looking for a shortlist of currently rated sites? Our best non-GamStop casinos guide is kept up to date and covers the operators we currently rank highest.
- Wondering how the ranking process works? We look at licensing jurisdiction, the terms attached to welcome offers, the range of games and betting markets on offer, and the payment options available to UK players, among other factors. None of this is influenced by commission — a casino's position is never for sale.
- Unsure whether a site not on GamStop is right for you? Consider your reasons for self-excluding in the first place, and be honest with yourself about whether returning to gambling, on any platform, is the right decision at this time.
What Happens After You Send a Message
Every email is read by a real person on our editorial team — we don't rely on automated replies to stand in for an actual answer. Our target is to respond within two working days, though this can stretch a little during busier periods. If your message needs input from more than one person, we'll let you know rather than leave you waiting without word.
We take reader feedback seriously. Corrections get checked against the operator's current terms before we update anything, and suggestions for new coverage are logged even if they don't make it onto the site immediately.
A Word on What This Site Is and Isn't
Non Gamstop Casinos is an independent comparison and review resource covering casinos not on GamStop, along with related betting sites, bonuses, payment methods and games. We are not a casino operator, a regulator, or a gambling support charity. Some of the links on our site are commercial, and we may earn a commission if you sign up through them — this never determines how a brand is rated or where it appears in our tables. If your query relates to a specific account, deposit, or complaint, the casino in question — or, where relevant, an independent dispute resolution service — is best placed to help.
Thanks for taking the time to read this far. Whether it's a quick question or detailed feedback, we're glad to hear from you.